Mental Health Network (Greater Glasgow) has continued to develop our ‘conversation sessions’ as a means of engaging with people currently in Glasgow’s hospitals. This has proved very successful. These sessions are now being delivered at Parkhead Hospital and Stobhill and Gartnavel. In addition the ‘conversation’ model has also been copied and used outside of our area using our exact model by the service user group ACUMEN in Dykebar Hospital hopefully rolling out to Ravenscraig in Inverclyde.
The idea behind the sessions is quite simple, we have an informal chat with people about how things are in the hospital and see if there are any actions that can be easily implemented to address any issues they may have. Examples of issues raised have included access to the laundry, quality of meals, the physical environment (curtains, TV signal, lighting, etc). We then report back to the people on the ward (posting up a ‘you said, we did’) and more serious issues are reported back by the NHS Manager that supports the work (e.g. heating, etc).
The sessions also identify positives also; Members of staff have been commended as well as aspects of good practice that have helped people. Again these sessions record the service user’s perspective on these aspects of their stay and are fed back to the wards.
The aim of the sessions is to improve the day to day quality of the hospital environment and also to give an indication of the issues that people view as important in their day to day stay.